Introduction
Welcome to Ba5era Platform (hereinafter referred to as the "Platform" or "we"). We are committed to protecting the privacy of our users and ensuring the security of their personal data. This Privacy Policy explains how we collect, use, and protect the information you provide to us when using the Platform, in compliance with applicable laws and regulations.
1. Information We Collect
1.1 Personal Information You Provide Directly
When you register on the Platform or create an account, we may ask you to provide the following data: full name, email address, phone number, company or organization name, account type (vessel owner, booking office, individual), and password. Additional information may be collected when using certain services, such as invoice addresses and social media links associated with vessels or booking offices.
1.2 Information Collected Automatically
When you use the Platform, we automatically collect certain technical information including: Internet Protocol (IP) address, browser type and operating system, pages you visit on the Platform and duration of visits, the referring source, and your preferred language and currency settings. We also use cookies to improve the user experience and ensure the Platform functions properly, including essential cookies for CSRF protection and session management.
1.3 Booking and Financial Transaction Information
Once you create parties or bookings through the Platform, booking data is stored including: party details (date, time, location), ticket information (tier, price, quantity), payment details (payment method and transaction reference number), and customer data (name, phone, number of tickets). All financial transactions are recorded in Egyptian Pounds as the base currency with the ability to convert to other currencies.
1.4 Information from Third Parties
We may receive information about you from analytics services (such as Google Analytics), social networks when you log in through them, and electronic payment gateways when completing purchases. This information is handled in accordance with the privacy policies of those third parties.
2. How We Use Information
2.1 Primary Purposes
We use the collected information for the following purposes: providing, operating, and maintaining the Platform and its services, creating and managing accounts and determining permissions and roles, processing bookings and issuing invoices and tickets, managing customer relationship management (CRM) leads and sales follow-ups, recording party attendance via QR code scanning, providing financial and administrative reports for organization owners, and delivering technical support and responding to your inquiries.
2.2 Platform Improvement and Communication
We may use your anonymized data (after removing any identifying information) to analyze usage patterns and improve the Platform and its interface. We may also send you account-related notifications, booking updates, or announcements about new services, and you can disable these notifications from your account settings.
3. Information Sharing with Other Parties
3.1 Within the Platform (Multi-Tenant System)
The Platform operates on a multi-tenant architecture. Each organization's data is completely isolated from other organizations, and members of one organization cannot access another organization's data. Within a single organization, data access is governed by the roles and permissions set by the organization administrator.
3.2 Service Providers
We may share limited information with the following service providers: hosting and cloud computing providers, electronic payment gateways for processing financial transactions, data analytics services (such as Google Analytics), and notification services (email and WhatsApp). These parties are not permitted to use your information beyond what is necessary to provide the requested services.
3.3 Legal Requirements
We may disclose your information if required by law, regulation, or court order, or to protect the rights of the Platform and its users, or to investigate fraud or security breaches. In such cases, we limit the disclosure to the minimum information necessary.
4. Data Security
We implement appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include: password hashing using the bcrypt algorithm, CSRF protection on all forms, database-level isolation of organization data, encryption of sensitive connection data (such as SMTP passwords), use of encrypted connections (HTTPS) for data transmission, and activity log monitoring to track any suspicious operations.
Despite our efforts to protect your data, absolute security of data transmission over the internet cannot be guaranteed. We recommend using strong passwords and not sharing your login credentials with others.
5. Data Retention
We retain your account data as long as your account is active or as needed to provide our services. In the event of subscription cancellation or account deletion, financial and booking data is archived in accordance with accounting and legal requirements (typically for at least 5 years). You may request the deletion of your unnecessary personal data by contacting our technical support team, subject to legal and regulatory obligations.
6. Your Rights
You have the right to: access your personal data stored with us and request a copy, request correction of any inaccurate or incomplete data, request deletion of your personal data (subject to legal exceptions), object to the processing of your data for marketing purposes, and withdraw your consent at any time (where processing is based on consent). To exercise any of these rights, please contact us through the support page or the email address listed below.
7. Cookies
The Platform uses cookies for the following purposes: essential cookies for login and security (including CSRF tokens), preference cookies for language and currency settings, and analytics cookies for usage analysis. You can control cookie settings through your browser, however disabling essential cookies may affect the Platform's functionality.
8. Advertising and External Tracking
We may use Google Tag Manager and Google Analytics to analyze traffic on the Platform and improve the user experience. These services may collect anonymous information about your visits. You can install browser extensions to prevent tracking if you wish.
9. External Links
The Platform may contain links to external websites (social networks, payment gateways). We are not responsible for the privacy practices or content of these websites. We recommend reviewing their privacy policies before providing any personal information.
10. Children's Privacy
The Platform is not intended for children under 18 years of age. We do not knowingly collect personal data from individuals under 18. If we discover that we have collected data from a child below the legal age, we will delete it immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated "Last Updated" date. We recommend reviewing this page periodically. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of the rights mentioned above, you can contact us through:
- The technical support page in the dashboard
- Email: contact@itechsection.com
- Phone:01009945489
Last Updated: August 2026